The DROZ CONSULTING GROUP is a team of professionals with extensive experience in call center technology, e-business, operations management, human resources and facilities planning. We provide strategic assessments and complete solutions to enhance your call center’s productivity and effectiveness.

Our assessment includes an analysis of your call center technologies, call- handling procedures, operational policies and resource management. We interview your agents and management team, monitor calls and other transactions and examine your performance reports. Our recommendations are based on demonstrated in-depth knowledge of “Best Practice” proficiency that focus on immediate performance improvements and long term strategies.

Our recommendations help our clients:

• Improve customer satisfaction and service levels
• Increase staffing efficiencies
• Enhance productivity
• Raise technology utilization effectiveness